Online Piano & Music Theory Lessons

Payment and fees

1. Payment. Fees are paid in advance for each month and must be received by the 1st of that month. Lessons only go ahead once payment has been made. If payment has not been received by the 1st, the student will be notified that their lessons for that month have been cancelled.
2. Booking a time slot. Bookings for a time slot are first come, first served. A current student's time slot for the next month is held for them until the 1st of that month, and current students may pay early to secure it. To keep your booking, payment must be received by the 1st of each month at the latest. After the 1st, unpaid slots are released to other students.
3. No refunds. All fees are non-refundable once paid.
4. Twice a week. Students may attend more than once a week. Every class booked is charged its own monthly fee, so two classes a week cost double the monthly fee. There is no discount for attending more than one class a week.
5. First lesson free. New students receive their first lesson free (once per person). It is applied as a discount on the first month's fee.
6. Fee changes. If there is a fee change, Exulto will notify everyone a month ahead.

Lessons

7. Cancelling a lesson. A lesson must be cancelled at least 48 hours before it starts, except in an extreme emergency. A lesson that is missed without proper cancellation is not refunded. The same 48-hour rule applies to the teacher, except in an extreme emergency.
8. Postponing lessons. A student who wishes to postpone their lessons must give one month's notice.
9. Public holidays and breaks. There are no lessons on public holidays or during breaks announced by Exulto. Fees are not reduced for these days.
10. Equipment and technical issues. Students need a working internet connection and a piano or keyboard. Lessons missed because of the student's own technical problems are not refunded.
11. Late arrival. Lessons start and end at their scheduled times. If a student is late, no extra time is added and the lesson still ends on time.

Conduct and contact

12. Respectful behaviour. A teacher and Exulto have the right to postpone lessons with immediate effect, without a refund for those lessons, if a student harasses or insults the teacher.
13. Teacher privacy. Our teachers' personal lives are private. Students may not ask teachers about personal matters, such as where they live or about their family or children.
14. Topics. Lessons are about music. A teacher is not obliged to discuss political topics.
15. Contacting your teacher. Teachers may only be contacted Monday to Friday, 08:00 to 13:00 (South African time). Messages sent outside these hours will be answered during the next working period.
16. No recording or sharing. Lessons may not be recorded in any way (audio, video or screenshots). Zoom links and lesson materials are for the enrolled student only and may not be shared.

Students and your information

17. Students under 16. A parent or guardian must give consent before a student under 16 can join. By ticking the box below, the parent or guardian confirms their consent.
18. Your personal information. We collect your name, email address and WhatsApp number to manage your bookings and contact you about your lessons. We only share it with the services we use to take payments and run bookings. We keep it private and do not sell it.
19. Changes to these terms. Exulto may update these terms from time to time.